FAQ

Can I get a free estimate?

Sure. Simply set up a free in-home consultation. Our flooring expert will listen to your needs, show you what options are plausible, measure the areas, show you some flooring samples. To sum it up, he will be there to assist you the best way possible. We also offer ballpark estimates over the phone or by email.

Do you have a warranty?

Yes. Most hardwood and laminate comes with a manufacturer's warranty. We also warranty our labor for one year.

Is Bertolli Floors licensed?

Yes, we are licensed and have general liability insurance.

Will you guarantee your prices?

Yes. You will pay the exact amount on the estimate you have signed. If during the process we find an unespected issue that needs to be fixed in order to guarantee the work, you may expect a reasonable extra charge. Sometimes it is optional, sometimes its a must. We match most of our competitors written estimate you have as long as the quality of goods and services are the same.

Do you have references?

Yes. We can supply you with a list of references of our previous customers and their phone numbers. You can also see some comments from past customers under the Testimonials link. or- view our outstanding record with the "Better Business Bureau of Atlanta".

Who will actually be performing the work from your company?

We use our own employees. It is a different crew for each kind of service, (installation, refinishing, tile, stairs). Each crew is specialized in what they do and will deliver a superb job for you!

Is it possible for me to get a ball-park price quote of my job over the phone?

We have no problem with providing prices to you over the phone. Don't hesitate to call us, describe the work that you need done and we will do our best to provide you a price range.

Will you cut under existing baseboards, door jambs, in order to fit the hardwood underneath?

Sure, this is essential in order to have the work done right and with a beautiful result. If this step is not performed, it can ruin the whole job as it won't look right!

Will you level the subfloor?

Yes. We are one of the few companies that will level the subfloor, if needed.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover as well as cash and checks.

What services do you provide?

  • Installation of all kind of hardwood flooring.
  • Installation of laminate flooring
  • Refinish hardwood floors,
  • Recoat existing hardwood floors.
  • Water-damage repairs.
  • General flooring repairs.
  • Replace wood balusters with iron balusters on staircases.
  • Staircase installation and refinishing.
  • Installation of tile, such as ceramic, porcelain, marble, natural stone on floors and walls.
  • Complete shower renovation.
  • Backsplash installation

Deciding on a color for my hardwood floors is a very difficult choice to make. Whatís the best way to make my decision?

We understand that itís difficult to visualize the hues and accents of your color choice by looking at a small a color-sample book. To make it easier we can perform a color test on your floors, basically we will sand a small section of the floors and apply the stain colors you want to see. This way, you will have a pretty good idea of how each color matchs your walls and furniture. We do not charge for this service.

How dusty will my house be after the work is done?

We use the Clark Dust-Free system that cuts the dust by 90%. Additionally, we hang protective plastic around the work area to contain the dust within only the rooms we are working in.

Do I need to move out of my house while the work is being done?

Most people do find another place to stay while the project is being completed to avoid walking on wet floors and keep away from the unpleasant odor. Some people do however prefer to stay in the basement or even live upstairs if the work does not impede access to the staircase.

How long will the project take?

On average, refinishing and installation projects take 3 to 7 days. Intallation only takes 1 to 3 days.

Do you offer a warranty for the work done?

We offer a 1-year warranty for most of our services. Please ask us for details.

Will you move furniture?

We will move large furniture in and out of your house at a reasonable price.

Can you repair my damaged hardwood floor?

Yes, we do repairs on hardwood floors.

Do you replace shoe-molding/quarter round after taking it up during a job?

Yes, we replace shoe-molding on all refinishing and installation jobs. You have a choice of primed-white or finished-oak shoe-molding. We can also keep the shoe-molding, but in this case, you my consider touch up painting.

I'm not sure where to begin! My floors are in bad shape, so what can I do about it?

To restore the look of your floors you essentially have two choices: ìrecoatî the wood floor or ìrefinishî the wood floor. Recoating means that a new coat of polyurethane is applied on top of the existing finish, while refinishing means that the floors are first sanded down to bare wood and new coats of stain and protective polyurethane are applied.

What determines the color of a hardwood floor?

The stain. In order to change the color of your existing hardwood floors, they must first be sanded down to bare wood so that a different colored stain can be applied. Stain color will vary depending what kinf of wood you have. When matching existence flooring color, we will make sure the wood being installed is the same kind of wood to be matched.

What exactly makes up the different layers of my hardwood floors?

On top of the bare wood, there is one coat of stain for color and (optimally) three coats of polyurethane for endurance and protection of the wood.

What is a prefinished floor?

"Prefinished" means that the flooring was finished at the factory. The floor may be prefinished-engineered which can only be sanded down one to two times in it's lifetime or the floor may be prefinished- 3/4"-thick oak floor that can be sanded down many times. There is also a laminate type of prefinished flooring which is a wood-imitation product--there's no polyurethane and no maintenance. Essentially, it's a laminated printing of a wood design.

What is the best way to clean our floors?

We recommend to use known brands such as Bruce hardwood cleaner and Bona Kemi's home cleaning system for cleaning your floors. You can also see the manufacture's recommendation.

I already have the flooring, can you install it for me?

Sure, you do not need to buy from us, we can price you for the labor only, although if you tell us the information of the flooring you need, we can usually find the same product for you for a better deal.

Can I purchase the flooring materials I need from you and install my floor on my own?

Yes. We will deliver it to you at the day and time scheduled.

What is the difference between engineered and laminate flooring?

Engineered wood has an actual finished hardwood veneer layer on the surface. Laminate floors feature a photographic image of a finished hardwood.

I have a concrete slab foundation. Can I install solid wood flooring or do I need engineered wood?

Engineered wood is generally recommended for concrete slabs as it can be glued directly to the concrete slab. For solid wood installation over concrete, a plastic moisture barrier is set on the slab, then a layer of plywood will need to be nailed between the slab and the wood. Be sure to check the warranty for the wood you choose to make sure you are not voiding the warranty with this type of installation.

Can an engineered hardwood floor be refinished?

If the top layer is thick enough it can be refinished. Usually engineered wood floors that are at least 3/8" in thickness or more can be refinished one or two times. Be sure to check the manufacturer's recommendations regarding the number of refinishes that can be done for your particular floor.

At certain times of the year I see gaps between the planks of my floor. Why?

In a solid wood floor, gapping is an issue that cannot be stopped completely. By its nature, wood expands and contracts with changes in humidity. When the humidity is low and there is less moisture, usually in the winter heating months, wood will contract causing the gaps. This corrects itself in the spring and summer when there it is warmer and there is more moisture. Also, some species of wood are more susceptible to gapping than others. This is one advantage to engineered floors as its multi-ply construction makes it much more dimensionally stable than solid wood.

What should I use under my furniture to keep from scratching my floor?

Place felt pads on the feet of your furniture will prevent the scratches, avoid moving the furniture as much as you can.

What is a laminate floor?

Laminate floors are constructed with several materials bonded together under high pressure. In general, laminate floors have a moisture resistant layer topped by a layer of HDF (high density fiberboard). The HDF is covered by a high-resolution image of natural wood (or tile) flooring. The laminate is then coated with an extremely hard, clear coating made from special resin-coated cellulose as a wear layer. A laminate floor is ideal for homeowners who want a durable floor that features the attractiveness of a real hardwood product

What is HDF?

HDF is an abbreviation for high density fiberboard, a high-density, moisture resistant fiber panel. HDF is made from wood residues (sawdust , shavings and wood chips) from wood processing factories. The material is ground into a pulp and a special resin is added. The pulp is dried and then pressed into panels.

Why do I need to use a moisture barrier on concrete?

A concrete slab is capable of holding copious amounts of moisture. Laminate floors must not have direct contact with the slab because the soil underneath the slab can cause humidity to reach the floor. It is vital to install a moisture barrier on a slab before laminate installation.

Where can laminate flooring be installed?

Laminate can be installed virtually anywhere in your home above or below grade, over wood, concrete or vinyl. Caution should be used in areas with high levels of moisture such as bathrooms, washrooms, saunas, enclosed porches or verandas. Installation in these areas could lead to warping or swelling of the laminate.

What are some advantages of laminate over hardwood flooring?

Generally speaking, laminate will be less expensive than hardwood. Laminate floors are easier to install and is a popular choice of floor for do-it-yourselfers. Most of the laminate available today is glueless, leading to fairly quick and less expensive installs. A laminate floor will be more scratch resistant than hardwood and does not fade unlike hardwood floors.

Why should I leave a gap between the floor and my baseboards?

Manufacturers recommend a gap between the floor and baseboard because of the possibility of expansion. Fortunately, laminate floors do not have issues with expansion and contraction to the same extent as hardwood floors, however, it is a wood-based product and a slight expansion could lead to buckling of the floor. The gap will leave enough room should this occur that you should not have a buckling problem.

What If I want to make a change, before or during the "installation" process?

At the start of each project, contractual terms, work required and materials are agreed upon by you and Bertolli Floors. We understand that changes occur, and in that case we ask that you call us at 678 887 9955, so that we may immediately provide the pricing for that and after approval we will get in touch with the crew and let them know what else need to be done.

What areas do you service?

Metro Atlanta, Surrounding Suburbs

Cobb County
- Acworth
- Kennesaw
- Mableton
- Marietta
- Smyrna
- Vinings

Fulton County
- Alpharetta
- Atlanta
- Roswell
- Sandy Springs

Dekalb County
- Chamblee
- Decatur
- Dunwoody

Morgan County
- Buckhead

Cherokee County
- Woodstock

Atlanta area zip codes serviced by us:

30002, 30003, 30004, 30005, 30006, 30007, 30008, 30009, 30010, 30022, 30023, 30026, 30029, 30030, 30031, 30032, 30033, 30034, 30035, 30036, 30060, 30061, 30062, 30063, 30064, 30065, 30066, 30067, 30068, 30069, 30071, 30073, 30075, 30076, 30077, 30079, 30080, 30081, 30082, 30090, 30091, 30092, 30093, 30095, 30096, 30097, 30098, 30099, 30106, 30126, 30144, 30168, 30301, 30302, 30303, 30304, 30305, 30306, 30307, 30308, 30309, 30310, 30312, 30313, 30314, 30316, 30317, 30318, 30319, 30320, 30321, 30322, 30323, 30324, 30325, 30326, 30327, 30328, 30328, 30330, 30331, 30334, 30336, 30338, 30339, 30340, 30341, 30342, 30343, 30345, 30346, 30347, 30348, 30350, 30353, 30355, 30356, 30357, 30358, 30359, 30360, 30362, 30364, 30366, 30368, 30369, 30370, 30372, 30374, 30375, 30376, 30377, 30378, 30379, 30380, 30384, 30385, 30386, 30387, 30388, 30389, 30390, 30392, 30394, 30396, 30398, 30399, 30625, 31106, 31107, 31119, 31126, 31131, 31139, 31145, 31146, 31150, 31156, 31191, 31192, 31193, 31195, 31196, 31197, 31198, 31199, 39901

Some of the many areas neighborhoods that we have performed work (we service many others that are not listed):

Alpharetta
Ansley Park
Atlanta
Atlanta Midtown
Atlantic Station
Avondale Estates
Berkeley Park
Brookhaven
Brookwood Hills
Buckhead
Cabbagetown
Candler Park
CastleBerry Hill
Chamblee
Chastain Park
College Heights
Decatur
Doraville
Downtown Atlanta
Druid Hills
Duluth
Dunwoody
East Atlanta
East Cobb
Emory
Garden Hills
Grant Park
Glenwood Park
Inman Park
Jones Creek Points
Kirkwood
Lenox Park
Little Five Points
Loring Heights
Mableton
Marietta
Merry Hills
Morningside
Norcross
North Ormewood Park
Oak Grove
Oakhurst
North Ormewood Park
Peachtree Hills Park
Roswell
Sandy Springs
Scottdale
Smyrna
Taco Hills
Underwood Hills
Vinings
Virginia Highlands
Woodland Hills

 

IMPORTANT ADVICE!

Be carefull with OPPORTUNISTIC BUYERS. If the price is too cheap, it may cost you money in the future! Opportunistic buyers buy distressed material.

Distress is a combination of items returned by a dealer, seconds, and discontinued. Day in and day out most of this material has concerns with quality and availability. A few of the items appear to be first quality, probably to fill in their selection or when they can't find alternative items.

Items returned by a dealer usually have milling or finish problems with them, that is why they were returned. Manufacturers typically will not put this material back into first quality stock because their claim rate is extremely high on returned material; limited quantities available. Many imported species are questionable for first quality, if they are purchased at a large discount the manufacturer could not sell them as first quality and dumped them.

Discontinued are a first come first serve and there may not be material available if short on job, something goes wrong, add on, etc. Same as with returned items.

Most of these items would be trouble and the customers would not be happy.

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